Senior Business Analyst - Change Management

Main role and responsibility :

• Lead business requirement gathering and understand and map the full life cycle of business processes to ensure compliance with internal and external policies.
• Works on complex problems where analysis of situations or data requires an evaluation of multiple dependent and co-dependent factors.
• Analyze metric reports to identify & interpret trends, variances and business performance.
• Communicates findings in a clear and concise format.
• Work to optimize system performance and participates in process design or improvement initiatives.
• Participate in identifying, creating, and monitoring current process metrics, process mapping, and if/then analysis on proposed process changes.
• Assist with and/or creates project documentation, including functional, technical and conceptual design specifications, requirements/due diligence, use-cases, testing scenarios, process flow charts etc.
• Update documentation for internal system application and integration projects, including user and internal documentation.
• Utilize various software tools and applications for data extraction and analysis for project support.

Qualification :

• 5+ years experience as Business Analyst from professional consulting services
• Ability to assess changes across process, technology, roles, skills, governance, organization structure and ways of working
• Experience developing change and adoption strategies, including interventions for different employee segments
• Ability to develop transformation narratives, leadership messaging, communications plans, campaigns and engagement materials
• Experience working with L&D teams to translate capability gaps into training, upskilling and enablement plans
• Experience establishing and managing change champion / change agent networks across a large organization
• Ability to establish adoption KPIs and track awareness, readiness, training completion, usage, behavioral adoption and employee sentiment
• Working knowledge of GenAI/Agentic AI and an understanding of how AI changes jobs, decision rights, human-agent interaction and workforce capabilities
• AddrBachelor Degree
• Able to communicate both writing and speaking in English and Thai

Please note that once we received the CV, we will start the screening and selection process. If your application proceeds to the next step, you will receive an update from us within one week. We look forward to receiving your application!