Learning and Development Program Manager

Learning Consultants 

Assist clients to determine key human performance issues and provide recommendations on how to most effectively address those issues by using the Human Performance Improvement (HPI) methodology. They use in-depth HPI consulting skills to diagnose how the performance and learning issues within an organization align with business needs and adapt existing or develop new learning strategies and solutions to help meet business needs. They are responsible for client relationship management, ensuring client satisfaction, and can manage all aspects of the engagement. They are knowledgeable of learning strategy and solution alternatives ranging from learning systems and technologies, to human performance (learning and non-learning) solutions. They use knowledge of evaluation and measurement approaches in their solution recommendations. Influences Functional Strategy. Skills:

Environment: Professional knowledge of function, business unit or country operations. Understand organizational resources, priorities, needs and policies.

Communication/Negotiation: Guide other professionals. Adapt communications and approaches to conclude negotiations with various partners, resulting in common agreements.

Problem Solving: Analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks. Develop and implement solutions. 

Contribution/Leadership: Leads multi-functional teams, or conducts special projects, or manages department(s) (national or international). Has vision of functional or unit mission. Influences people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy. Considerable latitude in responsibilities to define and decide on tools, processes, priorities and resources following general business unit directives. Recognized as an expert in their field. Often no precedent exists. 

Impact on Business/Scope: Accountable for projects or programs involving multi- functional, country-wide or regional teams. Responsible for overall functional program success. Activities are subject to business measurements, impact customer satisfaction, and impact functional, business unit, or country costs or expenses